Service Delivery & Support
Special Holiday Hours
Please see below for information regarding holiday operations for the IT Service Desk.
The IT Service Desk will be closed on the following days:
- Tuesday and Wednesday - December 24/25
- Saturday and Sunday - December 28/29
- Tuesday and Wednesday - December 31/January 1
Chat, Phone and Email will be available:
- December 23 from 8am-5pm
- December 26 from 8am-5pm
- December 27 from 8am-5pm
- December 30 from 8am-5pm
- January 2 from 8am-5pm
- January 3 from 8am-5pm
- Normal weekend schedule on Jan 4-5
All other services, such as Remote Support, Walk-Up Desks, the IT Repair Center and Field/Classroom Support will close December 20 and resume January 6.
IT supports our clients with technology when and where they need it the most. Help with technology used at ±«Óãtv is offered via walk-up service desks, phone, concierge support, and special event services, and is also delivered online via live chat, email, and extensive self-help documentation.
Contact the IT Service Desk
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Phone: 813-974-HELP (4357)
Monday-Thursday: 7:30 AM - 8 PM
Friday: 7:30 AM – 5PM
Saturday: 9 AM - 6 PM
Sunday: 9:00 AM – 3PM - Email: help@usf.edu
- Chat: Click to chat with a technician.
Self Service
Use our to find useful information about ±«Óãtv IT supported systems.
Clinical Practice issues
(e.g., Epic, clinic technology, patient related issues or requests) should be submitted via one of the following ways.
- Phone: 813-844-7490
- Email: helpdesk@tgh.org
IT Repair Center
- Our Dell and Apple certified technicians offer professional computer repair services.
- Certified technicians can perform warranty repairs on Apple, Dell and Microsoft desktops and laptops.
- These services are accessible to ±«Óãtv's active faculty, staff, and students for their ±«Óãtv and personal desktop and laptop computers.
- Hours are Monday-Thursday from 8am - 12pm (appointment required)
- Located in the main campus library - LIB 117
Walk-Up Service
Walk up service desks are available at multiple convenient locations to help you with:
- Reset passwords and MFA
- Install printers and assist with printing issues
- Install software
- Help with Wireless connectivity
- Limited reimaging of computers
±«Óãtv Library (LIB)
Monday - Thursday: 8:00 am - 2:00 am
Friday: 8:00 am - 5:00 pm
Saturday: 10:00 am - 6:00 pm
Sunday: 12:00 pm - 12:00 am
The Well (MDA)
Monday - Friday: 8:00am - 5:00pm
±«Óãtv Health-Therapy Building (MDT)
Monday - Friday: 8:00am - 5:00pm
±«Óãtv Health Morsani College of Medicine Downtown (MDD)
Monday - Friday: 8:00am - 5:00pm