Shared Services
About Us
The ±«Óãtv Business and Finance Shared Services (BFSS) team aims to provide outstanding financial services. We emphasize a customer-focused approach that seeks to improve collaboration and uphold our commitment to continuous improvement. Our efforts help the university optimize resource management, ensure transparency, and reach objectives vital to its success.
Daniel Kanouff
Associate Vice President, Business and Finance Shared Services
OUR MISSION
We empower ±«Óãtv’s success by performing accurate and efficient transaction processing guided by a steadfast commitment to compliance and process enhancement.
OUR VISION
We strive to be a national model for innovation, collaboration and effective data-driven decision-making in higher education financial services.
OUR VALUES
By embodying these values, BFSS remains a vital asset in supporting ±«Óãtv's mission of student success, research excellence and community engagement.
- Efficiency and Accuracy: We prioritize processing financial transactions with speed and accuracy. This minimizes stress for our faculty, students and staff, enabling them to focus on learning and research.
- Accessibility and Transparency: We offer multiple support channels (online portals, phone, in-person) and provide clear and concise information about financial processes to ensure that all customers can easily understand and access the services they need.
- Continuous Improvement: We regularly assess processes and gather feedback to identify areas for improvement to ensure Shared Services effectively serves the needs of the university community.
- Data-Driven Decision Making: We utilize data analytics to track key performance indicators, identify trends and inform resource allocation. This supports ±«Óãtv's research mission by ensuring financial resources are used effectively.
- Innovation: We explore and implement new technologies and process improvements that optimize efficiency and effectiveness throughout the enterprise.
- Collaboration: We foster solid collaborative relationships with ±«Óãtv students, faculty, staff, and departments to ensure that BFSS understands evolving customer needs and provides tailored support.
- Customer Service Excellence: We treat everyone respectfully and provide prompt, helpful and professional service. Every team member prioritizes building trust and strong relationships that focus on the needs of our students, faculty, staff, and departments.
- Cost-Effectiveness: We contribute to ±«Óãtv’s financial sustainability by helping customers minimize costs and maximize the value of available resources.
- Accountability and Transparency: We maintain clear financial records and reporting procedures to ensure accountability and responsible stewardship of university funds.